“I'm Sorry are two of the most powerful words in our language, especially when they are not flipped blithely over the shoulder but spoken from the heart. They help restore order, balance, harmony. They reduce pain. They heal broken friendship. If they were medecine, they'd be called a miracle.”

“One of the best things about life is friends. We all agree on that. And yet our shyness with strangers often prevents friendship from ever gaining a foothold. If only we would realize that the other person is probably just as shy as we are and is simply waiting—and hoping—for us to make the first move.”

“How much better might human communication be if words were as precious as diamonds? If each of us were allotted only 100 words per day?”

“Peace and harmony do not require perfection. Thank goodness for that—because life so often seems to be an itch here, a glitch there, a mess waiting to happen. Harmony is flexible. It bends with imperfection. So should you.”

“It is said that kids have no use for the word 'then'. It is said that only 'now' and 'this minute' count with kids. It is said that kids believe time began the day they were born. How sad if this were true. It would mean kids believe they live on a tiny, isolated island in time. It would mean that when they look back, they fail to see the fascinating human adventure that led up to that day when they were born. It would mean that when they look back, they see...nothing.”

“When bad things turn good, the reason can usually be found in the human heart—sometimes in the hearts of great masses of people, sometimes in the heart of a solitary soul.”

“Life is populated with scarecrows—all those people and things that seem so scary and trouble our sleep. Isn't it nice to know that most of them turn out to be made of nothing but straw?”