“Thank you. For Max Vandenburg, those were the two most pitiful words he could possibly say, rivaled only by I'm sorry. There was a constant urge to speak both expressions, spurred on by the affliction of guilt.”
“...there was no shorthand for "I'm sorry." You were obliged to speak those two words.”
“THE LAST WORDS OF MAX VANDENBURG: You've done enough.”
“There are two words that you should use frequently in your youth: ´sorry´ and ´thank-you´. Use the first one as often as possible, so that on your death bed all that you have to say to your friends is ´thank-you!´.”
“Derek wished he had more of the right words to offer. But both he and Sloane knew those words didn't exist. So he gave her the only ones he had. "I'm so sorry, sweetheart.”
“I can't believe I just heard the last words I'll ever hear from Hannah Baker."I'm sorry." Once again, those were the words. And now, anytime someone says I'm sorry, I'm going to think of her.”