“Contrary to popular belief, my experience has shown me that the people who are exceptionally good in business aren't so because of what they know but because of their insatiable need to know more.”

“Seeing, contrary to popular wisdom, isn't believing. It's where belief stops, because it isn't needed any more.”

“The second thing that I struck me was that people are not, contrary to popular belief, rude. Not in the slightest. In fact, most of them are exceptionally polite. What they are, however – and what is, I think, mistaken by many as rudeness – is busy. So busy you almost feel sorry for them. So busy that you wish Brita would start putting Valium in their filters.”

“It is safe to assume that any individual or group you wish to influence has access to more wisdom than they currently use. It is also safe to assume that they also have considerably more facts than they can process effectively. Giving them even more facts adds to the wrong pile. They don't need more facts. They need help finding their wisdom. Contrary to popular belief, bad decisions are rarely made because people don't have all the facts.”

“The public have an insatiable curiosity to know everything, except what is worth knowing.”

“Good people aren't good because they never cause harm to others. They're good because they treat others the best way they know how, with the understanding that they have.”