“We're like drunks in a barroom. No one's listening because everyone is too busy thinking about what they're going to say next, and absolutely prove that the current speaker is so full of shit he squeaks.”

“I sensed him leaning forward. It's weird to feel someone's attention on you that way, like you're the only thing in the world they're listening to. Most of the time people are distracted, or just thinking about what they're going to say next.”

“Maybe Shooter was a writer. He fulfilled both of the main requirements: he told a tale you wanted to hear to the end, even if you had a pretty good idea what the end was going to be, and he was so full of shit he squeaked. ”

“Women can say what they want about guys not listening because we are too busy trying to fix the problem. Women are always too busy trying to fix men to ever hear about our problems.”

“Listen very carefully... listen to everyone and don't say much and think about what they say and how they say it and watch their eyes... it becomes like a big jigsaw, but you're the only one who can see all the pieces. You'll know what they want you to know, and what they don't want you to know, and even what they think no one knows.”

“The most important thing in business is a persona, Nico,' he was fond of saying. 'People want to know immediately what they're dealing with. And when they think about you, you've got to stand out in their minds--like one of those characters in a novel.”