“Along with the standard computer warranty agreement which said that if the machine 1) didn't work, 2) didn't do what the expensive advertisement said, 3) electrocuted the immediate neighbourhood, 4) and in fact failed entirely to be inside the expensive box when you opened it, this was expressly, absolutely, implicitly and in no event the fault or responsibility of the manufacturer, that the purchaser should consider himself lucky to be allowed to give his money to the manufacturer, and that any attempt to treat what had just been paid for as the purchaser's own property would result in the attentions of serious men with menacing briefcases and very thin watches.”

“Along with the standard computer warranty agreement which said that if the machine 1) didn't work, 2) didn't do what the expensive advertisements said, 3) electrocuted the immediate neighborhood, 4) and in fact failed entirely to be inside the expensive box when you opened it, this was expressly, absolutely, implicitly and in no event the fault or responsibility of the manufacturer, that the purchaser should consider himself lucky to be allowed to give his money to the manufacturer, and that any attempt to treat what had just been paid for as the purchaser's own property would result in the attentions of serious men with menacing briefcases and very thin watches. Crowley had been extremely impressed with the warranties offered by the computer industry, and had in fact sent a bundle Below to the department that drew up the Immortal Soul agreements, with a yellow memo form attached just saying: 'Learn, guys...”

“Stanley always followed the rules. All sorts of things could go wrong if you didn't. So far he'd done 1:Upon Discovery of the Fire, Remain Calm.Now he'd come to 2: Shout 'Fire!' in a Loud, Clear Voice.'Fire!' he shouted, and then ticked off 2 with his pencil.Next was: 3: Endeavour to Extinguish Fire If Possible.Stanley went to the door and opened it. Flames and smoke billowed in. He stared at them for a moment, shook his head, and shut the door.Paragraph 4 said: If Trapped by Fire, Endeavour to Escape. Do Not Open Doors If Warm. Do Not Use Stairs If Burning. If No Exit Presents Itself Remain Calm and Await a) Rescue or b) Death.”

“It was said that life was cheap in Ankh-Morpork. This was of course, completely wrong. Life was often very expensive; you could get death for free.”

“He had the kind of real deep tan that rich people spent ages trying to achieve with expensive holidays and bits of tinfoil, when really all you need to do to obtain one is work your arse off in the open air everyday.”

“Always face what you fear. Have just enough money, never too much, and some string. Even if it’s not your fault, it’s your responsibility. Witches deal with things. Never stand between two mirrors. Never cackle. Do what you must do. Never lie, but you don’t always have to be honest. Never wish. Especially don’t wish upon a star, which is astronomically stupid. Open your eyes, and then open your eyes again.”

“You did what you were told or you didn't get paid, and if things went wrong it wasn't your problem. It was the fault of whatever idiot has accepted this message for sending in the first place. No one cared about you, and everyone at headquarters was an idiot. It wasn't your fault, no one listened to you. Headquarters had even started an Employee of the Month scheme to show how much they cared. That was how much they didn't care.”