“...inside every old person is a young person wondering what happened.”

“I'm a firm believer that every person, young or old, has at least one good story to tell.”

“Inside every seventy-year-old is a thirty-five-year-old asking, 'What happened?”

“She looks like a very young old person, or a very old young person; but then, she's looked that way ever since she was two.”

“To be silent. In hopes of not offending, in hopes of being accepted. But what happened to people who never spoke, never raised their voices? Kept everything inside?Gamache knew what happened. Everything they swallowed, every word, thought, feeling rattled around inside, hollowing the person out. And into that chasm they stuffed their words, their rage.”

“Tom, don't let anybody kid you. It's all personal, every bit of business. Every piece of shit every man has to eat every day of his life is personal. They call it business. OK. But it's personal as hell. You know where I learned that from? The Don. My old man. The Godfather. If a bolt of lightning hit a friend of his the old man would take it personal. He took my going into the Marines personal. That's what makes him great. The Great Don. He takes everything personal Like God. He knows every feather that falls from the tail of a sparrow or however the hell it goes? Right? And you know something? Accidents don't happen to people who take accidents as a personal insult.”