“You did what you were told or you didn't get paid, and if things went wrong it wasn't your problem. It was the fault of whatever idiot has accepted this message for sending in the first place. No one cared about you, and everyone at headquarters was an idiot. It wasn't your fault, no one listened to you. Headquarters had even started an Employee of the Month scheme to show how much they cared. That was how much they didn't care.”

“Salesman syndrome-When you go to buy something from a store you focus on getting best deal for yourself. You don’t care how much profit your salesman is driving from you. But when you start thinking that even if you get the best deal your salesman had got better profits you will start loathing the salesman for no fault of his own.”

“I hate the way, once you start to know someone, care about them, their behavior can distress you, even when it's unreasonable and not your fault, even if you were really trying to be careful, tactful.”

“No one cares how much you know, until they know how much you care”

“Baseball was an art, but to excel at it you had to become a machine. It didn't matter how beautifully you performed _sometimes_, what you did on your best day, how many spectacular plays you made. You weren't a painter or a writer--you didn't work in private and discard your mistakes, and it wasn't just your masterpieces that counted. What mattered, as for any machine, was repeatability. Moments of inspiration were nothing compared to elimination of error. The scouts cared little for Henry's superhuman grace; insofar as they cared they were suckered-in aesthetes and shitty scouts. Can you perform on demand, like a car, a furnace, a gun? Can you make that throw one hundred times out of a hundred? If it can't be a hundred, it had better be ninety-nine.”

“I didn't care if he was a genius or a fucking idiot, he was rotting away, and it wasn't fun to watch.”