“...there was no shorthand for "I'm sorry." You were obliged to speak those two words.”
“Thank you. For Max Vandenburg, those were the two most pitiful words he could possibly say, rivaled only by I'm sorry. There was a constant urge to speak both expressions, spurred on by the affliction of guilt.”
“What is it about those two words - I'm sorry - that makes otherwise articulate guys into babbling idiots?”
“I can't believe I just heard the last words I'll ever hear from Hannah Baker."I'm sorry." Once again, those were the words. And now, anytime someone says I'm sorry, I'm going to think of her.”
“I'm sorry," he said again, and this time he took those words and owned them.”
“I’m sorry.” Once again, those were the words. And now, anytime someone says I’m sorry, I’m going to think of her.”