“Winners know what makes people tick by effectively tapping into our fears and aspirations. By listening very carefully and then repeating almost word-for-word exactly what they’ve heard, winners know how to articulate compelling needs—and products to satisfy those needs—that people didn’t even know they wanted.”

“I hear you." Angry words get louder when people do not listen. When a person is ill and dying, it seems as if no one understands what is happening. People are busy doing what is required for physical caretaking, but very often the inner needs of the person are ignored. Even if the dying person makes no sense, which is often the case, knowing that someone hears the words, and the feelings behind the words, and is responding, makes all the difference.”

“There's two kinds of people in this world, there's winners and there's losers. Okay, you know what the difference is? Winners don't give up.--Little Miss Sunshine”

“The people need to know that the people need to know. And I’m just the man to let them know that they need to know. However, what they need to know, I do not know.”

“One of chief pieces of advice I give to aspiring rationalists is "Don't try to be clever." And, "Listen to those quiet, nagging doubts." If you don't know, you don't know what you don't know, you don't know how much you don't know, and you don't know how much you needed to know.”

“Listen very carefully... listen to everyone and don't say much and think about what they say and how they say it and watch their eyes... it becomes like a big jigsaw, but you're the only one who can see all the pieces. You'll know what they want you to know, and what they don't want you to know, and even what they think no one knows.”